FAQ

I have a member based business and need a system / administrator, how do I go about obtaining more information?

Call us on 012 348 8310 and ask to be put through to our Business Implementation Department or go to the CONTACT US NOW form – select “Submit a general query” in the drop down box - send us a detailed message with your contact details and we will contact you!

Do I need to be a registered Financial Services Provider?

If your business is regulated under the Long-Term (e.g. Funeral) or Short-Term (e.g. Medical) Insurance Act then YES you need to be a registered FSP.

I have an existing funeral book; can you assist with administration and placing them with an Underwriter?

Yes we can. You will need to provide us with some information such as: Your FSP details, the size of your existing funeral book, what type of funeral products and benefits your existing members are currently covered for, etc. Call us on 012 348 8310 and ask to be put through to our Business Implementation Department or go to the CONTACT US NOW form – select “Submit a general query” in the drop down box - send us a detailed message with your contact details and we will contact you!

How do I query or make a change to my existing membership?

Call us on 012 348 8310 provide the receptionist with your member number or ID and she will put you through to the correct person. Alternatively go to the CONTACT US NOW form – select “Membership / Administration query” in the drop down box - send us a detailed message, remember to include your membership number and we will be in contact with you!

How do I submit or query a claim?

Please accept our sincere condolences during this difficult time. For assistance with your claim call us on 012 348 8310 and ask to be put through to the claims department. Alternatively please go to the CONTACT US NOW form - select “Submit a claim / claim query” in the drop down box - send us a detailed message, remember to include the membership number or the main members identity number and one of our Claims Administrators will be in contact with you.